Learning Nurse Logo

DB: Communication & Interpersonal DB-07: Conflict Management
No. Competency Item NAC DEV COM DTE EXC
  Demonstrate knowledge and ability to identify the signs and symptoms of common conflict situations in the health setting such as:          
  • frustration
  • DB-07-02
  • anger
  • DB-07-03
  • confusion
  • DB-07-04
  • emotional outbursts.
  •   Demonstrate knowledge and ability to recognize the common sources of conflict such as:          
  • beliefs, values, and biases
  • DB-07-06
  • individual differences
  • DB-07-07
  • expectations
  • DB-07-08
  • professional roles and beliefs
  • DB-07-09
  • financial concerns.
  • DB-07-10 Demonstrate ability to intervene immediately in those conflicts that have a direct effect on client care.
    DB-07-11 Demonstrate knowledge and ability to report and document conflict to the appropriate professional.
      Demonstrate ability to manage the conflict by using effective communication techniques to:          
  • include all involved in conflict
  • DB-07-13
  • separate fact from fiction
  • DB-07-14
  • seek suggestions and ideas for resolution
  • DB-07-15
  • select agreed upon solution
  • DB-07-16
  • establish measures of success.
  • Previous page Click here to return to Table of Contents Click here to go to next page